Even though the web hosting service provided by the different companies is nearly the same, each provider has a personalized platform with its own tweaks and different ways to execute certain things. That’s why, an information-crammed knowledge base will be rather helpful both for people with little to no experience and for technically skilled users who will ultimately find out how particular operations are accomplished, but will waste time in the process. The aim of such a knowledge base is to help make the service fast and simple to use, sparing users a lot of time and energy. The outcome is more satisfied customers, as they can easily find the info they need, and substantially less work for the customer service team representatives, because typically the majority of the enquiries and issues that customers have got are already included in the knowledge base. In case the articles are competently written and encompass more things, you’ll be able to get to know more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you’ve purchased your first cloud hosting plan through our company or have moved your site over to us, you will become used to our services and our custom-built Hepsia Control Panel in a jiffy thanks to the fact that we have compiled a detailed knowledge base where you can find all the info that you may ever need – both general info in regard to the service as a whole and more specific info about the separate features that you can make use of and the complications that you might run into. The articles themselves are located in two places. The entire article list can be accessed through the Help section of the Control Panel. You can find relevant articles about the different features in each Control Panel section as well. You can learn how to accomplish more or less everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles include in-depth guides, so you’ll never become disorientated due to an unclear text. Needless to say, in case you run into a more specific obstacle and you cannot find anything about it in our knowledge base, you can contact our client service staff 24/7/365.