A ticketing system is the most widely used correspondence channel that hosting providers offer to their clients. It is usually part of the billing account and is the very best way to deal with a problem that requires a certain amount of time to examine or that has to be escalated to a server admin. In this way, all responses supplied by either side will be stored in one location in case somebody else needs to work on the given problem and the information in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, so you will need to log in and out of no less than 2 accounts in order to carry out a specific task or to contact the hosting company’s support team. In case you wish to manage a number of domains and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. Furthermore, it can take considerable time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we are using with our cloud hosting is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize several user names and passwords, as you will be able to manage your tickets and the web hosting account itself from one single place. So, in case you’ve got a question or chance upon an obstacle, you can touch base with our support staff instantly. Our ticketing system comes with a clever search functionality. This implies that even if you’ve posted a huge number of tickets through the years, you’ll be able to find the one that you want without any efforts. Plus, you can see knowledge base instructions for dealing with common predicaments.