A live chat is among the many ways of communication offered by some hosting companies as part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or technical support. This method of contact is faster than a support ticket and it will make it much more unlikely to misunderstand or misspell anything in comparison to a telephone call with an agent. Furthermore, when the problem that you have needs some time to be examined and resolved, you will be able to do something else meanwhile rather than just waiting, like you would have to do if you call. Also, you can use a live chat support service without charge as long as you have world wide web access even when your web hosting provider is located in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Hosting
As part of the support services that we supply for all of our cloud hosting, you will find live chat support which is available 24/7, even on holidays. You're able to contact us no matter if you already have an account or not, considering that we will support you with pretty much anything, ranging from giving you basic info on our solutions if you are not our customer yet and you are thinking about ordering one of the packages, to assisting you with setting up an e-mail account in an email client. Some issues are more complex and time-consuming, and you will need to use the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.