One-Hour Response Guarantee
Want to find out more about the 1-hour response time guarantee and how you can benefit from it in your capacity as client?
If you ever encounter a problem with your website and are unable to solve it, ask the respective hosting provider’s help desk support team to assist you to get the site back online. A fast resolution would be the best-case scenario, but lots of hosting companies respond within twenty four hours or even more, particularly if you are dealing with a reseller. Even if your problem can be solved quickly, your site may not function properly or may not be reachable whatsoever for a prolonged period of time, so you may lose potential customers because it’s very unlikely that anyone would be dying to return to a site that’s inoperational. Thus, you should make sure not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a software application update does not proceed as planned or if you erase something incidentally, for instance, the site should be restored promptly in order to avoid extended unreachability.
One-Hour Response Guarantee in Cloud Hosting
In case you are using any of our cloud hosting and you have a query or bump into a certain complication, you can touch base with us 24x7 by posting a technical support ticket or by writing an e-mail and we promise that you will have a reply in less than one hour. If the issue can be resolved, we’ll do it before we respond, while in case there is something that you have to do on your end, we will provide you with all the required info – what settings to check, what possible solutions to try, and so on. Normally, you will get a response within maximum half an hour, which goes to say that waiting for hours or even for more than a day to receive assistance is something impossible. Our one-hour reply guarantee applies to any inquiry that you might have – general, billing or technical.