Although this isn't the most importantaspect to help you identify a trustworthy cloud hosting provider from a bad one and a reseller from an actual provider, the option to call and consult with a live person is a sign that you aren't dealing with a one-person company and that you will be able to get in touch with someone any time you're in need of assistance. The phone support for website hosting services may vary from basic to dedicated, therefore the issues that can be resolved through a phone call vary based on the specific service provider. Usually, these issues are more basic and include billing or 1st level technical issues since more complex problems generally need a support ticket where both you and the administrators can track what is going on with a specific situation. However, being able to call your provider can save you lots of time and efforts for the countless small issues which will eventually appear when you manage your web hosting account.
Phone Support in Cloud Hosting
We know that having the option to consult with a live consultant is very important, so we have 3 support lines globally (Australia, USA and UK) and you'll be able to get in touch with us over the phone for 14 hours a day. In case you consider purchasing one of our cloud hosting, for example, you'll be able to call us and learn more about our solutions before you order so as to make sure that we do cover all of the system requirements for your websites. After your order, you will be able to get in touch with us about any kind of sales and / or billing issues you may have, or receive any kind of general or basic tech info you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical matters you have to use the ticketing system, that will help you monitor the communication together with any new developments in the resolution of your issue.