Customer Support Channels
A 1–hour Response Guarantee
Our user assistance team is taught to speedily address all cloud hosting users’ questions and advise inquiries. Via our ticket system, it is also possible to post your request and a support staff representative will, no doubt return to you in less than maximum one hour. In actual fact, practice proves that the regular reply time is Twenty minutes.
A Top–quality Support Service
Our support service is offered by a group of skilled experts who will be prepared to answer to your question straight away. You are able to contact the technical support crew by opening a help and support ticket from your Web Site Control Panel or by submitting us an e–mail. On working days, you may also call us on the telephone or take advantage of the online chat solution.
An Intuitive Help Section
We have incorporated a substantial know–how base into the Control Panel so you’re able to get convenient step by step directions at any time. Each area of the Control Panel features its own contextual support area having a group of how–to posts. We have also organized video clips to offer you a better idea of precisely how to carry out any given job.