Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 60 min response warranty for each support ticket or e–mail that you submit to the support team. We’ll swiftly reply to all the typical enquiries and forward the matter to our sysadmins in case any further assistance is required. If you take advantage of our Optional Admin Services package, we’ll complete any of the included server administration services at a time that has been agreed upon in advance.
A First–Rate Help Desk Support Service
We’ll be online for you 24–7 to reply to any inquiries that you may have connected with our Web Site Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance with server management procedures, you can have a look at our Optional Admin Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
A User–Friendly Help Section
Our Web Site Control Panel is pre–installed for each dedicated server. Among its functions is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of instructional articles have video versions that show all the operations that you can carry out in a highly illustrative manner. You will find all the educational articles and the video tutorials in the upper right corner of each Web Site Control Panel section.