1 hour ticket response
Fast assistance is our leading concern and this is the reason why we’ve got a team of professional technicians who are ready to offer a fast reply to any question that you might possibly have. Just submit your trouble ticket from your Web Site Control Panel and we will get back to you within one hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute helpdesk ticket response time.
An Excellent Tech Support Service
Our customer support staff representatives have enormous experience in the cloud hosting market and are qualified enough to provide a prompt answer to your problem. If, however, the problem at hand is not within the competency of a technical support engineer, the helpdesk ticket will be forwarded to a programmer or admin for additional investigation.
An Intuitive Help Center
In the Web Site Control Panel you can find an easy–to–browse Help section where you can find quick hints on how to use our web hosting services. You can see the answers to your inquiries in the F.A.Q. archive, see more info in the web hosting account management articles or watch the how–to video tutorials.